Cannot even put into words how unprofessional the "volunteers" at the Roma Club were when we booked a repast (post-funeral) luncheon here for a loved one. We spoke with a guy named "Ricky" to book the hall and were treated so incredibly rudely - being told things like "this isn't my only job you know" (because we were apparently taking up too much of his precious time) and "if I turn the air conditioner on before the guests arrive it'll eat up all my profits" - on a 95 degree day no less! Then, during the luncheon a female Roma volunteer came into the club, cornering a family member of the deceased to let her know that she found a beer bottle in the parking lot. Were we supposed to stop the luncheon and try to find out which of the 200 guests had a beer in the parking lot? Our group was absolutely not consuming alcohol, but apparently we were expected to cross-examine each attendee upon arrival or search their vehicles before they stepped into the club. For all we know it could have been someone from the neighborhood that left that bottle there, or a guest from another function there. Who the hell treats a grieving family like this??
These volunteers have ZERO compassion, ZERO customer service skills and believe me when I tell you that the word has gotten around to the community on the way our family and friends were treated!
Roma Club is a US Night Club based in Burlington, New Jersey. Roma Club is located at 739 Lincoln Ave, Burlington, NJ 08016, USA.
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